TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS AND THE GENERAL TERMS AND CONDIONS OF SALE CAREFULLY AS THEY APPLY TO YOUR USE OF THIS WEBSITE AND SALE OF PRODUCTS THROUGH THIS WEBSITE.
Material from this Website is protected by copyright and may not be copied, reproduced, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of the copyright owner.
Use of the Website is void where prohibited by applicable law and the right to access the Website is revoked in such jurisdictions.
Terms of Sales
By placing an order, you are offering to purchase a item on and subject to the following terms and conditions. All orders are subject to availability. To order with The Cookies General, you must possess a proof of payment to bank which is acceptable to us. The Cookies General retains the right to refuse any request made by you. If your order is accepted, we will inform you by email. When placing an order, ensure that all details you provide us are true and accurate and that you are the authorized user of the bank account used to place your order. All prices advertised can be subject to changes.
Pricing and Availability
We try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any items which you’ve ordered, we will inform you via email as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we do not receive any response from you within 2 working days, we will treat the order as cancelled. If you choose to cancel and have already paid for the item, we will give you a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed during check out and included in the ‘Total Cost’.
We accept bank transfer (upload proof for confirmation) and PayPal payments. By adding item(s) into your cart does not mean that you have successfully purchased the item(s). Item(s) is only secured upon submission of payment. All orders will automatically be cancelled if payment is not received and updated within the given time frame (2 hours). By checking out the item(s), it implies your intention and interest to make a purchase, hence a slot will be reserved for you.
Any requests for refunds will be accessed and finally decided by The Cookies General. If there is any damaged or incorrect product (s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hours .The Cookies General at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).
All refunds are subjected to a 5% merchant fee which will be absorbed by the customer unless otherwise stated.
The delivery cost of your order will be displayed to you on our check out page.
Orders are processed and dispatched to our local delivery within the selected time range. Our local delivery partners shall deliver the items to the address specified in your order. Free delivery will be provided for local orders above 8 bottles purchased.
The delivery timing will be anytime from 9am to 6pm. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or unforeseen circumstances for which we will not be responsible. In the event that you wish to amend the delivery date, do email us your orders 24 hours before your delivery date at [email protected]. There will be an additional charge of $10 for any ammendments made the day before the delivery date on the day itself.
Delivery in Singapore islandwide except Jurong Island / Airport Cargo / Alps Ave / PSA Terminals / SAF Camps / Jurong Port / Sentosa Island / Prisons / Shipyards / Rifle Range Road / Turut Track / Tanah Merah Coast Road / Ferry Terminals.
We will try our best to accommodate to your schedule. However, in the event due to unforeseen circumstances, you need to change your schedule timing, do email us your order number at [email protected] 24 hours before the appointed date and time.
In the event that you receive the wrong item(s), do email us at [email protected] your order number and the picture of your wrong item(s). We will process an exchange immediately, do give us 2 working days to deliver the correct item(s) to you. Please take note that all item(s) must be unopened else we will not proceed with the exchange.
We will contact you via email in the event of bounced parcel. However, please do take note that we will charge you $10 for storage cost, re-delivery costs or terminate your order if you repeatedly fail to take delivery of your item(s).
The above Terms of Service constitutes the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and The Cookies General. any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of The Cookies General.